Privacy Policy

Information we collect

• When you place an order: your name, email, mobile number, delivery address, and GSTIN if you provide one.
• When you contact us: your name, phone, email, city and the details of your request.
• When you subscribe to updates: your email address.
• Payment details (card, UPI or bank details) are entered on Razorpay's secure page and processed by Razorpay. We never see or store them. We only receive the payment reference and status.
• Technical data needed to run the site securely: your IP address (to prevent fraud and abuse) and a session cookie.
• Things stored only in your own browser: your cart, your light/dark theme choice and, to speed up your next checkout, your delivery address. These stay on your device.

How we use it

• To process and deliver your order, send order and shipping updates, issue GST invoices, and handle returns and refunds.
• To answer your questions and requests.
• To send new-arrival updates if you subscribed. Every email has a way to unsubscribe.
• To meet legal, tax and accounting obligations under Indian law.
• We do not sell or rent your personal data, and we do not use advertising or tracking cookies.

Who we share it with

• Only the service providers needed to complete your order: Razorpay (payments), our courier partners (delivery), our email provider, and gemological laboratories if you request a certificate.
• Government authorities when required by law.

How long we keep it

Order and invoice records are kept for the period required by Indian tax laws (currently at least 8 years). Other data is kept only as long as needed for the purpose it was collected for.

Your rights

Under the Digital Personal Data Protection Act, 2023, you may ask to access, correct or erase your personal data, withdraw consent for marketing emails, or raise a grievance. Write to info@elloragems.com. We will respond within 30 days.

Grievance officer

For any privacy concern, contact our grievance officer at info@elloragems.com · +91 7249693982, Jaipur, Rajasthan, India.