Terms of Sale

Who we are

This website is operated by ElloraGems, Jaipur, Rajasthan, India. Contact: info@elloragems.com · +91 7249693982.

Prices & GST

• All prices are in Indian rupees (₹) and include GST at the applicable rate. Insured delivery within India is free unless stated otherwise at checkout.
• Every stone is unique and prices are set per stone. If a price shown is clearly wrong because of a technical error, we may cancel the order and refund you in full.

Orders & availability

• An order is confirmed only after payment is successful. You will receive a confirmation email with your order number.
• Each stone is one of a kind and is reserved for the first customer to complete payment. In the rare case that a stone sells while you are paying, we will offer you a similar stone or a full refund within 7 working days.
• We deliver only to addresses in India.

Payment

Payments are processed securely by Razorpay. You can pay by UPI, debit or credit card, net banking or wallet. We do not store card or bank details.

Description of goods

• All stones we sell are natural. Each listing states the weight (carat and ratti), measurements, origin and treatment as known to us. Any known treatment, for example heating or oiling, is always disclosed.
• Colour in photos and videos can vary slightly with lighting and screens. Weights are taken on calibrated scales and may differ by small tolerances between instruments.
• Any astrological associations mentioned on this site are traditional beliefs. We make no claim about astrological or health effects of any gemstone.

Delivery, returns & refunds

Delivery is described in our Shipping Policy. Returns, cancellations and refunds are described in our Returns & Refund Policy.

Liability

Our total liability for any order is limited to the amount you paid for that order. We are not responsible for delays caused by couriers, natural events or other circumstances beyond our control.

Law & disputes

These terms are governed by the laws of India. Disputes are subject to the courts of Jaipur, Rajasthan, without affecting your rights under the Consumer Protection Act, 2019.