Shipping & Delivery Policy

Where we deliver

We deliver to addresses across India. If your PIN code is not serviceable by our courier partners, we will contact you before dispatch and offer a full refund if no alternative is possible.

Dispatch & delivery time

• In-stock stones are usually dispatched within 2–3 working days of a successful payment. If you request laboratory certification, the laboratory's processing time is added.
• Delivery normally takes 2–6 working days after dispatch, depending on your location.

Charges

Insured delivery within India is free unless a delivery charge is shown at checkout.

Insurance & tracking

• Every shipment is insured for its full value until it is delivered and signed for.
• You receive a tracking number by email when your order is dispatched. Delivery requires a signature, and the courier may ask for an OTP or ID.

Packing

Stones are packed in traditional gem parcel papers, labelled with SKU and weight, sealed, and placed in a tamper-evident outer package with your GST invoice.

Damaged or tampered parcels

If the parcel looks damaged or tampered with, please do not accept it, or note it with the courier. Inform us within 24 hours. We will handle the claim with the courier and replace or refund your order.